Terms and Conditions

Satisfaction Guarantee

We hope that you will be delighted with all the goods you receive, but if any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resalable condition within seven working days for a full refund – no questions asked. Please note that in these cases we do not reimburse return postage cost and that we are unable to accept returns of ear rings or perishables unless they are faulty. This does not affect you statutory rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back. To return items please refer to the Contact Us section of our website. We can then investigate your request and contact you to arrange/confirm details.


All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled we will let you know as soon as we can.


While we have made every effort to show and descibe our products as accurately as possible, but it is possible that the final product may differ slightly from the images shown. We have tried to describe all products fairly and any weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.

Use of customer photos/letters/ideas/pictures

Any copyright photo/letter/idea is owned by the sender. By sending it to Pig in a Handcart you agree to grant us permission to use the material how we want (including modifying, editing, putting into production and adapting for promotional and editorial reasons). We may also share your contribution with trusted third parties.

You confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws. That you own the right to give Pig in a Handcart permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16. We will show your name and city/county of your address with your contribution unless you request otherwise and we may need to contact you in relation to your contribution.

Security & Privacy
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
1. Personal information

We collect the following personal information:

* your name
* address
* phone number
* email address

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

We collect and use personal information to inform you of products, special offers and news. We will not email you in the future unless you have given us your consent.

Abandoned shopping carts

We collect certain personal information that you give us while visiting our website. You give us information when you provide any information about yourself on any form on our website, such as by starting a shopping cart.

We work with a third party who’s technology captures data you enter into forms and shopping carts used on our website, regardless of whether you complete or abandon the form or shopping cart. For example, let's say you entered your contact information into a shopping cart because you are thinking of purchasing a service from our website. Our Third Party will capture this data on our behalf regardless of whether you click 'next', or 'submit', or take any further action. As soon as you enter information we have the ability to see and record it. Our Third Party do not collect your credit card information.

Through our Third Party we use this information to contact you by email about the transaction you were making, even if you did not complete it. We will not contact you about anything else but we will ask if we can offer any assistance to help you complete the inquiry or transaction.

You will not be included into any marketing database.
2. Non-personal information

We collect and use non-personal information in the following ways:

a) Internet Protocol (IP) address

When you visit our website we log your IP address (the unique identifier which identifies your computer on the internet). We use IP addresses to collect broad demographic information about our website visitors. We do not link IP addresses to any identifiable information.

b) Cookies

This website, along with most major websites, uses cookies, which are pieces of information that a website transfers to the cookies file on your computer’s hard disk. Cookies may be used to record details of pages relating to particular products and services that you have visited on our website.

We use cookies to ensure that when a user of our website has chosen the goods they wish to buy and clicks ‘add to basket’, our website remembers the items they chose. We never use cookies to store any personal or financial information.

Four types of cookie may be used during your visit to our website:

• Session cookies that are deleted after each visit, which are used to maintain your transaction and minimize the need to transfer your information across the internet

• Persistent or tracking cookies which are used across visits and, for example, are used to remember any items stored in your shopping basket

• Email cookies which are set on your computer by an email sent from us (if you view the email in your web browser), but are accessed by us when you use our website

• Third party cookies that are used by our partners, for example to help us measure website visitors (see web analytics for more information)

The use of cookies allow us to improve our website based on information such as which links are most frequently used, or which pages are the most popular. This in turn helps us improve our website for your use. Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive. Cookies cannot be used to identify who you are.

The web browsers of most computers are initially set up to accept cookies. You can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete at any time cookies that have been added to your computer’s cookie file.

If you disable cookies you may not be able to use all of the features of our website, such as to retrieve your basket for example.

For more information see

c) Web analytics

In order to develop our website in line with our customers’ needs, we keep a track on which pages on our website are visited most frequently and how long visitors spend on our website. We use this information to help improve the website.

We are not able to gather other information from your disk or computer. We collect a copy of the data held by the cookie for inclusion in any analysis. We use full SSL protocols when collecting visitor information on secure pages; this ensures that the website’s security is not compromised. We encrypt all transmitted visitor information so no-one else can read the information we gather.

None of the information can be traced to an individual – we do not know who you are as a unique user, merely that there are a certain number of people using the website. We only collect data that relates to what goes on, on our website and the information cannot be used for marketing on an individual basis.

From time to time we may also use non-personal information to test different layouts of our website in order to improve the quality of our customers' website experience.

This site is owned by Pig in a Handcart (hereafter THE MERCHANT), with registered address at 67 Pilgrims Way, Harleston, Norfolk, IP20 9QG (hereafter THE MERCHANT ADDRESS), and email address at

Any purchase of goods from the site (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.
Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction
The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Product Information
Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Loss or Damage in Transit
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.

The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.

The warranty can be extended according to the terms provided in store and on the website.
Right to Withdrawal
In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
Force Majeure
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.